To our patrons and CSO family:
We ask you to work with us to keep the CSO and all our venues a safe space for everyone. As our venues may vary, and our partners may have their own protocols, we ask that you please refer to event details for the most relevant information. Our COVID-19 protocols are based on the most up to date Provincial public health directives.
Please wear your mask at all times. When worn properly, non-medical masks can reduce the risk of transmitting COVID-19.
If you are attending a CSO reception or during a concert intermission, you can remove your mask while eating or drinking. We appreciate your keeping your mask on at all other times.
You may see musicians remove their masks to play a woodwind or brass instrument, to sing, or to speak. We wear masks at all other times.
As per the recommendations by the NS Health Authority, We will ask you to make a COVID-19 declaration. Please consider the following:
- Are you feeling unwell?
- In the last 14 days, have you travelled from anywhere except Prince Edward Island or Newfoundland and Labrador?
- Are you a close contact of a confirmed case of COVID-19?
- Are you waiting for results from a COVID-19 test?
- Are you self-isolating for any reason?
You may be asked these questions when you purchase tickets for a concert, up to 48 hours before an event, and/or at the venue. We thank you for your patience as we check everyone in and screen for COVID-19.
What happens if concerts are impacted by COVID-19?
While we can’t control the uncertainties of the pandemic, we can commit to being your partner and providing you with options, including placing the value of your tickets on account for future use, donating your tickets for a charitable tax receipt, or providing you with a refund.
If public-health regulations limit capacity, we will issue refunds or exchange tickets for future concerts and communicate any changes in a timely manner.
No-Questions-Asked Ticket Returns
We know that there will continue to be uncertainty this season and that the need to change plans may arise quickly. We will be adapting a policy of free returns and exchanges through to the end of December 2021.
TAKE CARE OF YOURSELF!
If you feel unwell, or start to feel unwell, please stay home or go home, and visit https://covid-self-assessment.novascotia.ca/ to do a self-assessment with the Nova Scotia Health Authority (NSHA). Call 811 if you cannot access the NSHA self-assessment or wish to speak with a nurse about your symptoms.
Thank you for keeping our community safe.